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terms and conditions

PAYMENT

PLAIN GOODS accepts all major credit cards. 

SHIPPING

PLAIN GOODS will process your online order within 1 to 3 business days and ship via UPS.  Out of stock or backorder items will ship as we receive them.  Items ordered together may not always be shipped together.  We will contact you via email if any of your items are out of stock or backordered.  Shipping rates are calculated at checkout.  Please note we do not ship to APO, FPO and P.O. boxes.  Please contact us if you require expedited shipping.  

All packages are sent signature required unless requested otherwise.  If the signature requirement is waived, the customer accepts responsibility for any missing and/or lost packages.  If you need to change shipping address after the item was shipped, you will be charged $10 for UPS intercept request.  If you miss the final delivery attempt, the second shipping or reschedule fee will be billed to your credit card.

Shipping charges for items that require special handling or international shipments will be provided on an individual basis.  We are not responsible for any delays in weather condition, local delivery errors or international custom clearance. 

INTERNATIONAL

For international shipments please contact PLAIN GOODS at +1-860-868-0280 or info@plain-goods.com. Customers are responsible for any additional charges such as customs, taxes or duties incurred during shipping. International orders are non-returnable. These orders may be affected by customs and excess delays.

SALES TAX

Connecticut sales tax of 6.35% is added to all orders within the state of Connecticut. 

RETURNS

Items purchased online may be returned within 7 days after arrival for store credit or exchange only.  Store credits are valid for one year from the date of issue.  Discounted merchandise and edible items are final sale.  Refunds are credited to the original form of payment. 

Returned items must be in unused condition, original tags intact and in original packaging.  Approval by phone or email is necessary before sending items back.  Please pack carefully.  We are not responsible for any damage that occurs in return shipping.  Your original shipping and handling charges are non-refundable and you are responsible for all return shipping fees.  We are not responsible for compensation of lost packages in transit to us without proof of delivery.  Damage claims must be made within 48 hours of package arrival.

To return merchandise please contact: info@plain-goods.com or return to PLAIN GOODS: 

1 New Preston Hill RoadConnecticut, CT 06777

GIFT WRAP

Our standard wrapping consists of tissue paper, ribbon and the appropriate size bag or box with the PLAIN GOODS label.  If your purchase is a gift and you would like to include a message and complimentary card, please give us a call: 860-868-0280.  Please also let us know if you would not like the invoice included in the box. 

PRIVACY

We are committed to protecting your privacy.  We do not share your information and we do not use it for any reason other than processing your order.  We do not send additional emails unless it is pertaining to your order or if you have signed up for our newsletter.